Question 1

What sizes do you offer?

Accepted Answer

We offer a wide range of sizes for kids from newborns to pre-teens. Each product has a size chart to help you choose the perfect fit for your child.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you’ll receive an email with a tracking number.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we only ship within the India. We do not offer international shipping at this time.

Question 4

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at kiddydrapes@gmail.com or by phone at +919080995587

Question 5

Do you offer discounts or promotions?

Accepted Answer

Yes, we run special promotions from time to time. Follow us on social media (https://www.instagram.com/kiddydrapes_kidswear) for the latest updates and exclusive offers

Question 6

How can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, it may not be possible to make changes, but we’ll do our best to assist you.

Question 7

Do you have a physical store?

Accepted Answer

Currently, we operate exclusively online, allowing us to offer high-quality products at affordable prices.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards, UPI, and other secure payment methods. You can choose your preferred payment option at checkout

Question 9

How long does shipping take?

Accepted Answer

Shipping times vary depending on your location. Standard shipping usually takes 5-7 business days. For full details, check out our Shipping Returns page.

Question 10

What is your return policy?

Accepted Answer

We accept returns only for damaged items. To initiate a return, please provide video evidence showing the damage, ensuring no cuts or edits in the footage. Returns must be requested within 3 working days from the delivery date. Please note that customers are responsible for one-way courier charges.

Question 11

Are your clothes machine washable?

Accepted Answer

Yes, all our clothes are designed to be machine washable. Please check the care label on each item for specific washing instructions to ensure long-lasting wear.

Question 12

How do I care for your clothing?

Accepted Answer

We recommend washing our clothing in cold water with similar colors and tumble drying on low heat. Avoid bleach and dry cleaning for best results.

Kiddy Drapes

FAQ

Frequently asked questions